Hi, my name is Cieran and I study Accounting and Finance at the University of Leicester. On my first day of starting my internship at Grant McKnight, I was quite apprehensive of what to expect however, from when I stepped foot inside the office, I was greeted with a warm welcome by everyone at Grant McKnight and this made me feel at ease immediately. Immediately, I was shown the ropes of how Grant McKnight operates and the different types of cloud accounting software they use. I knew I had to learn to at least navigate these softwares quickly because Grant McKnight is a paperless firm and therefore all of their work is online, thus making it crucial to learn it right away. Later on in the week, I had the privilege of observing an initial client meeting and learnt how Grant McKnight builds a relationship with a new client. With initial client meetings, I learnt that most of the time it is about listening to the client's past and presents ventures and getting to know them from there.